Tech Support / Helpdesk Niv 2-3
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About this job : On site - IT Support Technician

Hello, I'm Guillaume, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment.
I work on two types of recruitment: temporary and permanent in Montérégie and on Montreal's South Shore. Our team of IT experts speaks your language and operates in your world. We cover the IT, development, business intelligence and infrastructure professions.

Your missions

I'm looking for an IT support technician for one of our customers in Longueuil. This is a permanent, face-to-face position. Salary varies according to experience ($50,000 to $55,000).
Your duties will include :
• Support users and prioritize tickets according to urgency Configure new users in Active Directory and Azure (will be taught if necessary)
• Ensure documentation of IT procedures to maintain an effective knowledge base
• Maintain IT and telecommunications equipment
• Provide 1st level technical support to users
• Install and configure Windows workstations, printers and peripherals
• Participate in training users on the various IT tools available to them

Your profile

• You have a degree in computer science
• You have worked for at least two (2) years in a similar position,
• You have a good knowledge of Microsoft Office
• You have in-depth knowledge of active directory and VPN technology.
• You are customer service oriented
• You have a good command of the French language, both written and spoken;
• You have a good knowledge of mobile device management tools, Office365, Dynamics GP and Dynamics CRM, (asset)
The company offers a competitive salary, flexible working conditions and 3 weeks' vacation.
You can contact me at guillaumefrealle@fedit.ca. See all our vacancies at www.fedit.ca
Only those candidates whose applications have been selected will be contacted.