Tech Support / Helpdesk Niv 2-3
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About this job : IT Technician

I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence and infrastructure.

I'm currently looking for a computer technician for one of my clients in downtown Montreal. The position is 100% on-site, permanent.

Your missions

Your mission:

You will be responsible for deploying and administering IT infrastructures and providing
assistance to users on problems related to office automation and enterprise software.

Your responsibilities:
- Advise IT managers on the evaluation and acquisition of hardware and software solutions
- Deploy solutions adapted to business needs
- Install and configure workstations, software and peripherals
- Carry out required interventions on the various technologies under his/her responsibility, including deployment, maintenance and problem resolution
- Maintain equipment inventory and obtain quotes for hardware acquisition
- Provide assistance with problems related to equipment, software and applications, and document interactions in the ticketing system
- Ensure the updating of components (hardware and software) under his/her responsibility
- Perform all other related tasks

Your profile

Your qualifications:

- College diploma in computer technology, or equivalent
- At least three years' experience in a similar role
- Good knowledge of IT office automation (telephony, workstations, software, etc.)
software, etc.)
- Functional knowledge of IT security best practices
- Knowledge of Microsoft Active Directory, Windows 10, Windows Server and Office 365 systems
- Fluency in spoken and written French
- Good knowledge of written and spoken English (Toronto branch to be serviced)
- Initiative and autonomy
- Technical knowledge
- Customer service minded
- Team spirit
- Thoroughness

Your assets :
- Knowledge of IP telephony
- Knowledge of Citrix Workspace application
- Your working conditions