Tech Support / Helpdesk Niv 2-3
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About this job : IT Technician level 3 - Junior system administrator

I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and evolve in your universe. We cover IT, development, decision-making, and infrastructure.

Your missions

I am looking for a Level 3 Computer Technician – Junior System Administrator for one of our clients in the West End of Montreal, this is a permanent position, in hybrid mode (4 days a week on-site and one day teleworking).
Our client is a Montreal-based company, of international scope, reporting to the Director of Infrastructure, so we are looking for a versatile person both on level 2-3 support and wishing to intervene on missions with the systems administration team.
Your missions are as follows;
• Provide level 2-3 technical support to internal users.
• Diagnose and resolve hardware and software problems.
• Configure, install, and maintain computer systems and peripherals
• Manage and track incidents and requests in the ticketing system.
• Participate in projects to improve and deploy new technologies.
• Collaborate with internal teams to resolve complex issues.
• Significant contribution to cybersecurity (verification of logs and other improvement actions)
• Other related duties.

Your profile

• Important; Diploma of College Studies (DEC) in Computer Science;
• A minimum of 4 years of experience in IT including 4 years of experience as a level 2-3 IT technician;
• In-depth knowledge of Windows operating systems;
• Excellent problem-solving and troubleshooting skills;
• Compétences en réseautique (TCP/IP, DHCP, DNS, VLAN, VPN, etc.);
• Knowledge of server administration (Windows Server, SQL Server, Linux);
• Experience with virtualization (VMware);
• Experience in managing the Fortinet Suite;
• Comfortable with managing Office 365, Exchange 365, and AWS products;
Position to be filled in a family business that cares about the team spirit and well-being of its employees by offering stability, an opportunity for development, and a range of benefits (Comprehensive insurance, vacation and compensatory leave, corporate events, flexible hours, employee assistance program, Group RRSP, bonus, on-site parking).
You can contact me by email at
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Only successful applicants will be contacted.