Tech Support / Helpdesk Niv 0-1
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About this job : Level 1-2 - IT Technician

Hello, I'm Guillaume, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment.
I work on two types of recruitment: temporary and permanent in Montérégie and on Montreal's South Shore. Our team of IT experts speaks your language and operates in your world. We cover the IT, development, business intelligence and infrastructure professions.

Your missions

I'm looking for an IT support technician for one of our customers in Longueuil. This is a mostly on-site position. Salary varies according to experience ($50,000 to $60,000).
Your duties will include :
• Provide level 1 and 2 support to users on service incidents (IT, printing and end-user connectivity).
• Provide on-site or remote assistance (sometimes on evening and weekend rotation)
• Perform technical interventions, analyze causes and provide escalation services for all workstations and network connectivity
• Configure, install and prepare laptops, desktops and other peripherals.
• Create and document procedures for users
• Repair or change computer components on PCs or laptops

Your profile

• Degree in computer science or equivalent
• At least 3 years' experience in a similar position
• Experience with Microsoft Windows 10/11 environments and the Office suite
• Knowledge of CAD software (Autodesk, Catia, Altair), an asset
• Basic knowledge and experience of networking tools: LAN, WAN, VPN and wireless
• Knowledge of Active Directory administration techniques (user creation/deletion, profiles, connection scripts)

The company offers a competitive salary, benefits (group insurance, retirement savings, sick days), flexible working conditions and 3 weeks' vacation.
You can contact me at guillaumefrealle@fedit.ca.
See all our job offers at www.fedit.ca
Only those candidates whose applications have been selected will be contacted.