Tech Support / Helpdesk Niv 2-3
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About this job : POS (Point of Service) Specialist Technician

Fed IT, a recruitment firm specializing in recruitment for IT professions,
We operate on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and evolve in your universe.
We cover open positions in IT, development, decision-making and infrastructure.

We are currently looking for a POS Specialist Computer Technician for one of our clients located on the North Shore.

Your missions

• Operate various POS systems to update menus, promotions, and standard restaurant configurations.
• Provide connectivity to allow downloading of data from franchisee POS systems.
• Train restaurateurs and staff on the operation of POS systems and reporting tools.
• Test and recommend new technologies related to POS and restaurants.
• Respond to inquiries by phone or email and assist franchisees.
• Link between IT suppliers and restaurant operators.
• Produce reports from the data collected, at the request of the various departments.
• Undertake any other related task as requested by management.

Your profile

• Experience in the restaurant sector, ideally with a POS menu programming system (example: Maître'D, Veloce, Vivonet, Cluster)
• Experience in customer support and/or training
• Good communication and interpersonal skills
• Attention to detail
• Team spirit and willingness to support people from different departments
• Proficiency in Microsoft Office Suite, Excel, Word, and PowerPoint software
• Bilingualism is required (French and English)
• Computer experience and skills are an asset