Tech Support / Helpdesk Niv 2-3
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About this job : IT technician 1-2

I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business intelligence and infrastructure.

Your missions

I am looking for a Level 1-2 IT Support Technician for my client, located in the West Island. This is a permanent - hybrid position. Salary varies according to experience and qualifications.
Your tasks:
- Process and manage requests made by users via the company's ticketing system
- Help identify the best IT solutions to optimize the operational needs of each department
- Solve more complex IT problems and integrate new technologies
- Install and configure network equipment, servers and software;

Your profile

- DEP / DEC in computer science
- At least 3 years' experience in an IT support role
- Knowledge of and ability to keep up to date with new trends, cyber security, etc.
- Knowledge of Microsoft tools, Windows, Office 365, AD, Intune, SCCM
- Excellent communication skills
- Fluency in French and English, spoken and written
- Good communication skills and ability to clearly explain technical concepts to non-technical users.
- Ability to work independently, manage multiple tasks simultaneously and prioritize requests according to urgency.

The company offers a competitive salary, attractive benefits (group insurance, retirement savings, sick days), flexible working conditions and 4 weeks' vacation.
You can contact me at
See all our job offers at
The masculine form is used to lighten the text, without prejudice to the feminine form.
Only those candidates whose applications have been selected will be contacted.