Tech Support / Helpdesk Niv2-3
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About this job : Technical Support Specialist

Fed IT, a recruitment firm specializing in IT job recruitment,
We work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and evolve in your universe.
Do not hesitate to follow our company page to discover all our open positions in the IT, development, decision-making, and infrastructure fields.

We are currently looking for a technical support specialist for one of our clients located in downtown Montreal.

Your missions

* Manage the proper functioning of computer systems (hardware and software);
* Provide technical support to employees (on site, by email, and by phone);
* Identify, track, document, and analyze incident or problem resolution activities;
* Document and implement IT procedures and processes;
* Ensure the updating and implementation of computer and office tools;
* Provide IT training to employees;
* Participate in various IT projects;

Your profile