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About this job : Software Support Technician

Fed IT, a recruitment firm specializing in IT recruitment. We work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your world. We cover the IT, development, decision support and infrastructure professions.

We are looking for a software specialist for one of our clients located on the south shore of Montreal. This is a permanent position - salary between $50,000 and $60,000 depending on experience. Possibility of be remote (hybrid).

Your missions:

Your missions

* Responding promptly to customer requests, via phone, email or web
* Thoroughly documenting these requests and resolutions in our service management system (tickets)
* Following our guidelines for customer service and engaging in a cycle of continuous improvement, with the singular goal of providing the best possible service to our customers
* Keeping your skills up to date via in-house training on the software features, in order to support our customers in their daily operations
* Actively participating in software evolution such as documentation (e.g. customer quick guide or procedure), feature testing and proposing software improvements

Your profile

* Strong customer service skills using a computerized system
* Excellent communication skills, in French and in English (because we have English customers) and be customer service oriented
* Experience or knowledge in accounting or payroll processing (an asset)
* An understanding of the software industry and its process (an asset)


Only those whose applications have been selected will be contacted.
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