Tech Support / Helpdesk Niv2-3
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About this job : Senior Computer Technician

Fed IT, a recruitment firm specializing in IT job recruitment,
We work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and evolve in your universe.
Do not hesitate to follow our company page to discover all our open positions in the IT, development, decision-making and infrastructure fields.

We are currently looking for a senior computer Technician for one of our clients located in the West Island at Baie d'Urfé.

Your missions

* Provide assistance to users;
* Provide N2 Helpdesk assistance to end users and assist with N1 if required;
* Manage the onboarding and departure process of IT employees, as required;
* Process IT requests and incident reports according to priority;
* Guide and train junior support staff;
* Review existing IT support procedures and document new ones;
* Troubleshoot and escalate L3 support cases;
* Review global tickets and collaborate with global IT support organization;
* Communicate with external partners to solve problems and manage tickets if necessary;
* Support users with client computers and auxiliary computer equipment;
* Deploy pre-packaged or documented software as needed using the provided tools;
* Prepare client computers, mobile devices, access cards, etc. for new employees;
* Manage the distribution of assets such as desktop and laptop computers, telephones and IT equipment;
* Infrastructure management;
* Check the local IT infrastructure, ensuring that all systems comply with the guidelines;
* Assist the global infrastructure team to improve system documentation and checklists;

Your profile

* Connaissance supérieure de Windows et Office 365;
* Expérience d'assistance informatique pour les utilisateurs finaux;
* Expérience avec les systèmes de communication et de collaboration (Outlook, Teams, O365);
* Connaissance de la technologie réseau et de la sécurité (WAN, LAN, WLAN);
* Connaissance de l'administration Windows Server (2019/2016) ou Linux;
* Diplôme universitaire en informatique (B.Sc.) ou au moins 5 ans d'expérience dans un poste similaire;
* Parle couramment l'anglais;
* Communication supérieure et compétences sociales;