Tech Support / Helpdesk Niv2-3
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About this job : IT Coordinator

Fed IT, a recruitment firm specializing in IT recruitment.
We intervene on two types of recruitment: temporary and permanent.

All our consultants are IT experts who speak your language and work in your world. We cover the IT, development, decision support and infrastructure professions.
We are looking for an IT coordinator for one of our clients, this is a permanent position. Salary offered between $65,000 and $70,000.

Your duties:

Your missions

- Coordinate the work and resources related to the site's IT
- Work with IT management and other departments to implement an effective IT plan
- Participate in the implementation of the IT plan and train those who will be required to use it
- Act as the local coordinator for IT projects
- Establish and review priorities with site management
- Work closely and maintain communication between the plant and the corporate IT department
- Diagnose problems when computers or other technologies are not working effectively
- Manage regular status tracking of all unresolved incidents and work with appropriate IT groups to ensure business continuity
- Assist the IT Service Desk Manager in developing and managing service catalogs, service level agreements and KPIs
- Act on KPIs to resolve service issues and improve services
- Participate in the preparation of the IT expense budget, including the purchase of new equipment and software as necessary

Your profile

- Minimum of three (3) years of IT experience
- Advanced knowledge and hands-on experience with the following Windows Server, Windows 7 and above, Office 2013 and above, including 365, Active Directory
- Good working knowledge of networking technologies (LAN, WAN, WiFi)
- Strong ability to build collaborative relationships across multiple teams, including the general manager and managers of the sites for which they are responsible
- Excellent analytical and problem solving skills
- Good organizational skills and ability to prioritize and manage multiple agendas


The company offers a competitive salary, benefits (group insurance, retirement savings), corporate discounts and continuing education.

You can contact me at

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