HELPDESK SUPERVISOR MONTREAL

Dir Support / Admin
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About this job : HELPDESK SUPERVISOR

Fed IT, a recruitment firm specializing in recruitment for IT jobs, we work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and evolve in your world. We cover the IT, development, decision-making and infrastructure professions.

We are looking for a Helpdesk Supervisor for one of our clients, a leader in the logistics and transport sector. This is a permanent position, with a salary between $ 75,000 and $ 85,000 depending on experience, possibility of remote, dynamic environment, high growth with the possibility of internal development. His/her role will be to supervise all technical support staff and to ensure that users receive the appropriate assistance.
Your missions :

Your missions

- Analyze the performance of the IT support team activities (4 level 1 and 2 technicians), review documented resolutions, identify problem areas, design and provide solutions to improve service quality as well as prevent future problems
- Plan and evaluate the performance of IT support staff
- Plan software deployment projects
- Manage the handling of inbound telephone and email support calls to ensure courteous, timely and efficient problem resolution

Your profile

- DEC in computer science, information science or related field
- 3 to 5 years experience working in an equivalent position
- Experience with Citrix XenApp, AD and Microsoft Windows desktop applications
- Good interpersonal and performance management skills
- Ability to motivate and guide staff members
- Excellent written and oral communication skills in English and French
- Experience working in a collaborative, team-oriented environment

The company offers you a competitive salary, benefits (group insurance, retirement savings), corporate discounts and continuing education.

You can contact me at guillaumefrealle@fedit.ca, or at 581-984-4920.

Find all of our offers on www.fedit.ca

Opportunities

Vous pouvez me contactez sur guillaumefrealle@fedit.ca, ou au 581-984-4920.

Retrouvez l'ensemble de nos offres sur www.fedit.ca


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