Dir Support / Admin
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About this job : Helpdesk and Infrastructure Manager

Fed IT, a recruitment firm specializing in IT recruitment, is involved in two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your world.
Do not hesitate to follow our company page to discover all our open positions in IT, development, decision support and infrastructure.

We are looking for a helpdesk and infrastructure manager for one of our clients. This is a permanent position - salary between $80,000 and $100,000 depending on experience. Possibility to work remotely.


Your missions

* Organize and schedule updates and maintenance
* Responsible for the implementation, maintenance, administration and day-to-day operations of the IT infrastructure for the entire organization including servers, network equipment, telephony and VoIP, databases and database servers, backup and restore, software patches and updates
* Participate and/or lead the planning and programming of new technology initiatives and the implementation of these initiatives in production
* Accurately define multiple concurrent project requirements and manage delivery timelines
* Ensure that the infrastructure services required by the organization are optimal, available and maintained and can be restored within the timeframe required by the business
* Ensure the confidentiality, integrity and availability of data, content, and services, according to supporting policies and processes
* Stay current with new technologies and trends
* Hold one-on-one feedback meetings with employees on a regular basis
* Provide coaching and ensure that performance and development needs are addressed
* Create learning and growth opportunities that encourage each person to reach their full potential
* Involve the team in the continuous improvement process of the organization
* Demonstrate leadership and support to the team during change management
* Encourage teamwork and collaboration on a daily basis

Your profile

* Bachelor's degree in Computer Science or related field
* 5-7 years of experience providing IT support
* Experience in network administration, firewalls, remote VPN implementation, troubleshooting, etc.
* Demonstrated experience in team management
* Knowledge of Windows operating systems, routers/switches, Cisco firewalls
* Experience with Agile methodology
* Mastery of DevOps practices
* In-depth knowledge of Microsoft Dynamics CRM and ERP software in the context of sales processes (an asset)
* Ability to establish and maintain good relationships with various partners at all levels within the organization
* Ability to prioritize, meet deadlines, and work in a dynamic environment
* Excellent interpersonal and communication skills in English and French, both written and spoken


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