DIGITAL BUSINESS ANALYST MONTREAL

Analyste d'affaire
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About this job : Digital Business Analyst

Fed IT, a recruitment firm specializing in IT job recruitment,
We work on two types of recruitment: temporary and permanent.
All our consultants are IT experts who speak your language and evolve in your universe.
Do not hesitate to follow our company page to discover all our open positions in the IT, development, decision-making, and infrastructure fields.

We are recruiting a Digital Business Analyst, in hybrid mode for a client based on the North Shore in the retail sector.

Your missions

* Provide expert business technology advice to users.
* Manage digital business technology projects,
* Monitor applications and provide analytical solutions to resolve technical issues.
* Research any process improvements, develop and manage initiatives to improve processes.
* Create and maintain specifications, documents, test plans, and scripts for all projects in the assigned domain.
* Performs review of business requirements and workflow as it relates to implemented solutions.
* Act as project manager for business technology projects.
* Prepare test cases, and business use cases and participate in the testing process to evaluate technology solutions.
* Oversee changes and improvements implemented on business technology applications.
* Prepare user training materials for new applications and train teams on the use of various system components and reports.
* Prepare and present reports to managers
* Provide ongoing and refresher training to users on how to use various system components and reports.
* Update users timely and regularly on the status of issues and on all business inquiries.
* Coordinate with the IT community to develop functional requirements, technical specifications, and high-level designs.
* Provide level 2 and 3 application support.

Your profile

* 4-5 years of IT experience;
* Related industry experience is required;
* Demonstrated ability to manage projects and strong ability to influence others;
* Knowledge of SalesForce systems (SFCC, SFMC, SFSC) is required;
* Attention to detail and ability to create documentation on business needs;
* Ability to work in a team environment as well as at the individual level;
* Ability to prioritize and work with deadlines;
* Good knowledge of Microsoft Office (Excel, Word, and Outlook);
* Use of query language tools, Microsoft Reporting, and/or programming experience is an asset.
* Strong troubleshooting and analytical skills and ability to work unsupervised
* French-English bilingualism;