Tech Support / Helpdesk Niv0-1
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About this job : Application Technician

Fed IT is a recruitment firm specialized in IT recruitment,
We work on two types of recruitment: temporary and permanent.
All of our consultants are IT experts who speak your language and evolve in your world. We cover the IT, development, management roles and infrastructure businesses.

We are recruiting an Application support technician.

Your missions

Provide top-level IT support to users of service-supported applications;
Determine the impact and urgency of users' queries to prioritize them;
Communicating and interacting with users who have difficulty identifying, documenting and correcting issues, either by phone, internet or other media or in person as required;
Provide the necessary support and training during system implementation and update;
Keep user queries up to date and follow up with users;
Provide advice and explanations to users in response to difficulties identifying and writing the necessary documentation for customer support needs;
Participate in the development of new documentation for existing or newly implemented applications;
Participate in software and information system quality control assessments;
Perform non-production time application tests when upgrading, migrating or putting new applications into production;

Your profile

College degree (D.E.C.) in computer science or in a field relevant to the position.
Having 1 to 3 years of experience in supporting business applications is an asset.
Knowledge of Windows and Mac operating systems is an asset.
Knowledge of applications such as Office 365, an asset.
Proven skills
Profile focused on customer satisfaction.
Excellent command of English and French, both spoken and written.
Excellent listening and interpersonal skills
Very good ability to identify and manage application priorities.
Advanced sense of analysis and problem solving.
Quick learning ability of new features or applications.
Easy to adapt to organizational change in a dynamic environment.

Only selected candidates will be contacted.
You can contact me at, or at 514-647-5121
Find all our offers on

The masculine is used to lighten the text, without prejudice to the female form
Only those whose applications have been successful will be contacted.



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